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DataCenter / ISP Support
Ping4support offer technical support plans for Datacenters, NOCs and ISP providers. We will be right choice for Datacenters/ISP who looking for reducing expenses without compromising service quality.An expert team will be there for your servers round the clock and will manage everything that the server will need. Under this plan we do Server Build, 24/7 service monitor, Ticketing tool Support, Server Hardening, Services Optimization, Abuse Handling, Mitigating DDOS Attack, Instant Server Reboot, Supporting L1-L3 issues.
Our suggestion is to go with Dedicated Level 3 Team (4 Admins) – $1600/Month ($400 per tech) will match your requirements.
We are master in below core technologies which will help in running our operations and provide better support to our clients.
| Supported Technologies |
|---|
| Remote OS installation and Tuning and customizations of server. Having knowledge over various operating systems such as Redhat, Oracle Linux, CentOS, Solaris, Debian. Root Cause analysis for OS & storage issues in case of unexpected behavior occurrence on the components |
| Server cluster support using bonding, fiber channel, iscsi, DM multipathing, Linux HA, Redhat cluster suite. Cloud Setup &Deployment (OnAPP VirtualStack VMware etc) |
| Installation and Configuration LAMP server and also various Linux OS services such as DNS (BIND),NTP, CUPS, NIS, NFS, SAMBA, HTTPD, FTP, SFTP, DHCP services, Mailservers (Sendmail, Exim, PostFix) Patch update & LVM, PXE boot, kickstart, Software installation, Squid, Software RAID Configuration under Red hat Enterprise Linux and various Linux platforms |
| Logical Volume Management and Filesystem Maintenance & Management. Resolving file inconsistency issues and booting server in rescue mode to debug |
| Kernel crash debugging and upgrading custom kernel and tuning kernel performances |
| Installing all major control panels like SolusVM, CPanel, DirectAdmin, Plesk, kloxo, Webmin, OpenVZ, WHMCS integration and master in it |
| Configuring Xen and KVM nodes and integrating with SolusVM and other VPS control panel |
| Mitigating DDOS attack through iptraf, open source modules and blocking abusive IPs |
| We will take care of your abuse departments and make your server secure. All types of abuses like Phishing attack, Spam attacks, Malware attacks, SYN attack, Copyright Infringement etc will be taken care |
| Automated Backup Configuration and Disaster Management service |
| Troubleshooting network issues and Configuring Network bonding and IPv6 |
| Understood ITIL process in server management |
| Installing Open source monitoring tools like Nagios, Cacti, SNMP, Observium and so on |
| Installation and Configuration of Web Applications/Languages/Components (Perl, PHP, ASP.NET etc.). We will do FFMPEG installation with associate modules. Also having good working knowledge in shell scripting, python and PHP scripting for UNIX automation, Infrastructure monitoring |
| SSL installation for website’s/mail servers through all hosting panels and also through back end |
| IIS 6 / IIS7 Troubleshooting Installation of Windows Server specific tools/applications like Persists Upload ASPUPLOAD .NET Applications HTTREWRITE tools etc |
| Recovering databases from Innodb crashes and tuning of mysql services like Modification of database variables such as max connections, memory used etc. We also do DB migrations from one server to other and also one panel to other without any losses |
| Server Hardening & Security vulnerabilities checks |